Creating the conditions for executive team development IMAGINE YOU were given a tool that could do the following: Improve your culture change management, Connect you with others in a meaningful way, Provide you access to vast amounts of creativity, great ideas and innovation, Bring you a sense of inner peace, calm, acceptance and gratitude, Help […]
Knowing when it isn’t your business. TAKE A LOOK AROUND – at your employees or leaders at work, kids or family members at home, politicians or candidates in government or at yourself in how you conduct your life – and you’ll see plenty of reasons why we need more accountability. Taking 100% ownership in our […]
Why being an ideal leader is more important. IN THE EARLY 17TH CENTURY philosopher RenĂ© Descartes’ famous “I think, therefore I am” statement and Issac Newton’s Principia Mathmatica ushered in the scientific age, or as it is also referred, the age of enlightenment. Ideas and thoughts were no longer the property of the church. Everyday […]
How simple truths, unite. OUR ATTENTION goes to what is visible. I see the flowers and weeds in my garden, but I don’t see the roots and the soil. Or in business: I see written comments from our customers describing slow response times, but I don’t see the KPI’s or job descriptions that don’t spell […]
The myths, the truths and the processes. CONGRATULATIONS! You’ve just finished that two-day offsite (or zoom) session to develop your strategic plan and do some executive team development. You’ve done an excellent job of getting all the stakeholders involved in defining your SWOT (strengths, weaknesses, opportunities and threats), an aspirational vision and a clear and […]
How can the past provide clues for the future? AFTER THE CIVIAL WAR the United States was flooded with immigrants looking for new opportunities and a better life. The infusion of cheap labor helped transform the landscape of business from family-owned shops to large manufacturing companies. The Industrial Age brought with it new trends and […]
Clarify Who Makes the Decision LEADERS ARE OFTEN conflicted. On one hand they want to engage their people in discussions in order to gain good ideas and buy-in, and on the other leaders want to make the final decision because they have a clear idea how something should be done. What leaders really need to […]
What it is, isn’t, and how it helps transform companies THE GREEN LIGHT indicated we were live, and the host of the business radio show turned to me, and said, “We have Dean Newlund here today. Dean is a coach. Dean, which professional sports team do you coach for?” The year was 1995 and coaching […]
What works for one company may not for another. WE ALL KNOW too well that one style of leadership is not appropriate for all employees nor for all situations. Paul Hersey writes a lot about this in his book, The Situational Leader. Customers are the same way. Each has their own needs and desires and […]
Stand out with great service during COVID THE COVID-19 pandemic is wreaking havoc on customer service. And those that can keep their customers happy will be more noticeable than those that don’t. Recently I had these 4 experiences: Delta announced a 9 hour wait time to talk to an agent. Shirts I ordered back in […]