How Emotional Intelligence Can Help You Get Better Results

More than skill, ambition, experience, and what college you graduated from, emotional intelligence (EQ) is the number one quality that makes a person promotable, a leader worthy of loyalty, and a group of employees a high-performing team. But EQ requires a high level of self-reflection, consistently seeking feedback and reframing setbacks as lessons to learn. […]

Resolving Conflict Is Key To improving Engagement

IF YOU BELIEVE FRIENDSHIPS, marriages, teams and companies grow and die one conversation at a time then everyone should make effective communication a top priority. And if that were to happen, we have to get really good at managing conflict.
Here is the conflict resolution action plan, affectionately referred to as CRAP.

Why the world needs intuition

I’d like you all to imagine you’re an engineer, working on a NASA project, to launch a shuttle into space.  Due to weather and other issues, the launch has been postponed 8 times, each costing NASA millions of dollars. The pressure is mounting to get this bird off the ground.  The date is January 28th, […]

Successful Conflict Resolution Must Have These Three Commitments

communication

Communication without conflict is peaceful, harmonious and pleasant. Imagine your family, fellow employees, and negotiations between nations void of conflict. Wouldn’t we be less stressed, more relaxed, with far fewer lives lost in wars? But communication without conflict can also be boring, unimaginative and repetitive. Imagine how dull conversations over dinner and in team meetings […]

Ineffective Conflict Resolution Puts the Brakes on Growth

The setting couldn’t have been better: The training room windows inside the lodge pole looked out onto a thick forest. At the other end of the room cushy leather chairs faced a fireplace. The food was gourmet-organic and during breaks we could take walks on the beach. The environment was harmonious. Perfect! For the 15 […]

Good Negotiation Requires a Plan

Get past fear to create positive change.

To witness congress over the last several months, we might get the impression that negotiation is a passive aggressive slug match instead of an art form of elevated communication, or a series of compromises on the way to achieve a common goal. We might roll our eyes when see our elected officials play another game […]

Communication Style Agility Produces Better Results

Holiday Challenge: Elevate the Quality of Each Conversation The holidays are great. But let’s face it. They can be a time of increased stress caused by a lot of poor communication. Why not use the next 30 days to elevate the quality of each conversation? Try this with Uncle Harry over dinner or your boss […]