When we were asked to create a guide for new managers, we decided not to start with theory or trends. Instead, we reviewed data from dozens of Leadership 360 Assessments we’ve conducted for CEOs and senior leaders across healthcare, manufacturing, nonprofits, and tech. The patterns were unmistakable. Across industries, geography, and company size, CEOs consistently […]
By Dean Newlund. I’ve been looking forward to this conversation for over two years. On a recent episode of the Leadovation podcast, I finally sat down with my friend and former Zappos executive, Jamie Henriod. We’ve collaborated in the nonprofit world and had countless off-the-record talks about culture and leadership. But this one, focused on the intersection […]
By Dean Newlund. How Leaders Can Harness Artificial Intelligence Without Losing Their Humanity We’re in the midst of an AI gold rush. Across boardrooms and C-suites, leaders are urgently asking: What should we do with AI? But amid the excitement, most organizations are missing a critical point—AI doesn’t fix dysfunction; it exposes it. In this […]
By Dean Newlund. On a recent episode of the Leadovation Podcast, I had the privilege of sitting down with Chip Conley, a man who has not only transformed industries but is now redefining what it means to grow older with purpose. Chip’s story, and the creation of the Modern Elder Academy (MEA), isn’t just inspiring—it’s a […]
To some managers, “team building” may evoke images of trust falls, awkward icebreakers, or even corporate retreats with little to show for the time and money invested except for a few inside jokes and a well-rested staff. The truth is, though, that team building done well can actually provide immense value. If you’re one of […]
What’s an old-school way to engage reluctant team members? Hire a motivational speaker? We all know that intrinsic motivation is far more powerful than sitting in a conference room while a guy in a nice suit yells “Live with passion!” at the top of his lungs. Needless to say, it’s time to modernize our approaches. […]
More than skill, ambition, experience, and what college you graduated from, emotional intelligence (EQ) is the number one quality that makes a person promotable, a leader worthy of loyalty, and a group of employees a high-performing team. But EQ requires a high level of self-reflection, consistently seeking feedback and reframing setbacks as lessons to learn. […]
A company’s culture plays a vital role in shaping its overall customer service experience. Today’s consumers are shrewd. They can tell if the service they are getting is “phoned in” and just part of a company’s standard operating procedure. They can’t help but roll their eyes or tune out when they hear “our Delta family […]
We’ve all heard it said that “If you’re not learning faster than your competition, you will fall behind.” Today, this aphorism is more valid than ever. In the current dynamic and competitive business landscape, the success of any organization relies heavily on the performance of its teams. High-performing teams exhibit exceptional productivity, innovation, and collaboration, […]
Teamwork is essential for success in the fast-paced corporate climate today. This is true, regardless of your industry, as well as whether your company is well-established or just starting. Teams are the foundation of every organization, and their value cannot be over-emphasized. Here’s why. What is a team? There are teamwork behaviors – good communication, […]