To some managers, “team building” may evoke images of trust falls, awkward icebreakers, or even corporate retreats with little to show for the time and money invested except for a few inside jokes and a well-rested staff. The truth is, though, that team building done well can actually provide immense value. If you’re one of […]
What’s an old-school way to engage reluctant team members? Hire a motivational speaker? We all know that intrinsic motivation is far more powerful than sitting in a conference room while a guy in a nice suit yells “Live with passion!” at the top of his lungs. Needless to say, it’s time to modernize our approaches. […]
More than skill, ambition, experience, and what college you graduated from, emotional intelligence (EQ) is the number one quality that makes a person promotable, a leader worthy of loyalty, and a group of employees a high-performing team. But EQ requires a high level of self-reflection, consistently seeking feedback and reframing setbacks as lessons to learn. […]
A company’s culture plays a vital role in shaping its overall customer service experience. Today’s consumers are shrewd. They can tell if the service they are getting is “phoned in” and just part of a company’s standard operating procedure. They can’t help but roll their eyes or tune out when they hear “our Delta family […]
We’ve all heard it said that “If you’re not learning faster than your competition, you will fall behind.” Today, this aphorism is more valid than ever. In the current dynamic and competitive business landscape, the success of any organization relies heavily on the performance of its teams. High-performing teams exhibit exceptional productivity, innovation, and collaboration, […]
Teamwork is essential for success in the fast-paced corporate climate today. This is true, regardless of your industry, as well as whether your company is well-established or just starting. Teams are the foundation of every organization, and their value cannot be over-emphasized. Here’s why. What is a team? There are teamwork behaviors – good communication, […]
Negativity happens. But as a manager or team leader, it’s essential to address it among team members promptly and effectively. Otherwise, negativity can fester and have severe consequences on both the individual and the team. Negativity can manifest in various ways, from negative attitudes and complaints to malicious gossip and beyond. It can be contagious […]
How language and accountability reinforce our dysfunction. HOW WE SPEAK and hold others accountable reinforces a myth about personal responsibility. Do any of the following sound familiar? “You make me mad”, “On our wedding day you made me the happiest person in the world”, “Our 2020 F150 Toyota truck will give you the feeling of […]
TEAMS, NOT JUST INDIVIDUALS, need to be resilient. Here are 5 steps teams can take to develop resilience.
Make resilience a commitment. If we use yesterday’s thinking to solve today’s problem, we will only recreate history.
10 steps to build connection and engagement. THE CORONAVIRUS HAS CAUSED all of us to experience our greatest fears of being excluded and losing control. On top of that, the number of employees working from has shot up from 16 to over 60%. Working virtually has major challenges: 1) not being able to have deep […]