It’s not just who you know, but who you know online, that matters. MANAGER AND LEADERS have seen their job descriptions and annual reviews include the phrase “The ability to influence others”. Developing trusting relationships combined with good communication skills and a healthy amount of emotional intelligence has helped managers and leaders sway opinion, gain […]
Have the right behaviors, but also the right structure. INOVATION IS THE CORNERSTONE for surviving and thriving in today’s world of V.U.C.A, Volitivity, Uncertainty, Complexity, Ambiguity; or what I describe in a white paper of the same name, The New Normal 2.0. To not be aware of nor respond to the seismic changes in our […]
Manage the Small Stuff, Like Email, for Big Returns THE AVERAGE WORKER SENDS AND RECEIVES 200+ email messages a day, interrupting phone calls, focused work time and personal conversations. And the sad thing is, we let it happen. Email interruptions can suck out up to 28 percent of our day, creating a $650 billion drag […]
IF YOU BELIEVE FRIENDSHIPS, marriages, teams and companies grow and die one conversation at a time then everyone should make effective communication a top priority. And if that were to happen, we have to get really good at managing conflict.
Here is the conflict resolution action plan, affectionately referred to as CRAP.
I’d like you all to imagine you’re an engineer, working on a NASA project, to launch a shuttle into space. Due to weather and other issues, the launch has been postponed 8 times, each costing NASA millions of dollars. The pressure is mounting to get this bird off the ground. The date is January 28th, […]
The ups and downs of an employment market and the surges and retreats of technology operate under a paradigm that problems are solved and decisions are made based on rational, data-based intellectual prowess. On the other side of the scale, we’ve grown our emotional intelligence. But, we still put a disproportionate value on how intellectually […]
Communication without conflict is peaceful, harmonious and pleasant. Imagine your family, fellow employees, and negotiations between nations void of conflict. Wouldn’t we be less stressed, more relaxed, with far fewer lives lost in wars? But communication without conflict can also be boring, unimaginative and repetitive. Imagine how dull conversations over dinner and in team meetings […]
In our attention deficit world, how does one get noticed? Develop a leadership brand. You can no longer rely on your hard work and great results to get you promoted. A client of mine worked his whole life getting all the degrees and certifications he could. He got on all the right committees and demonstrated […]
Mission driven organizations sometimes frown upon self-promotion. I think it stems from our puritan/religious traditions that one is called to serve, not advanced through self-promotion. I’ve noticed this cultural trend over the years with several of our non-profit and healthcare organizations in particular. I recall how difficult it was for a coaching client from a non-profit healthcare […]