Make culture-work a part of how you run operations LEADERS HAVE HEARD THAT culture eats strategy for lunch – so we seem to agree it’s important — but do we have a clear definition of culture and more importantly, a process to improve it? Too often I hear people say; “Once we get the business […]
All battles are battles with the self MANY YOUNG PEOPLE GREW UP up thinking that all conflict is injustice. That’s what you get for giving every kid a trophy for showing up for baseball and football. I see many opportunities for teamwork, leadership, innovation, collaboration, healthy cultures, quality products, and sustained value to customers get […]
If your style doesn’t match the needs of your audience, don’t bother. COMMUNICATION IS THE LIFEBLOOD of any business or team. But if your style rubs others the wrong way they won’t listen to the content of your message. Communication agility is key. Here are the major styles to be aware of and how have […]
Change the narrative around service and engagement NARCISSISM IS NOT JUST a type of person, but it can become a part of a company’s culture. This focus on self at the expense of others is encouraged by fear over ones’ wellbeing, companies that measure and reward individual instead of team results, a new generation of […]
Adopt a 6-part framework AS AN HR LEADER YOU are tasked with building an innovative workforce to move the company forward, supporting employees who fear speaking up to their supervisors, developing managers hesitant to lead, and building teams that stumble without cohesion. Here are a set of principles that might help untangle this complexity and […]
10 steps to build connection and engagement. THE CORONAVIRUS HAS CAUSED all of us to experience our greatest fears of being excluded and losing control. On top of that, the number of employees working from has shot up from 16 to over 60%. Working virtually has major challenges: 1) not being able to have deep […]
The key is applying master disciplines NEXT-GENERATION companies recognize that the planning process of developing their mission statements can be as important as the final product. First, they are aware of 5 common challenges; adjusting to the changed economic environment, maintaining worker productivity, keeping profit margins, adjusting to cultural shifts and building tomorrow’s workforce. The […]
A Guide to Taking Charge of Our Lives THE SPEED OF CHANGE offers up many challenges and opportunities. We live in an ADD world. With literally billions of bits of information bombarding us every day the new currency is attention and the new survival mechanism is to ignore. In order to survive this cacophony of […]
Ask and you shall receive THE QUALITY OF HOW WE MAKE DECISIONS, pursue opportunities, solve problems and develop new ideas is based on the quality of the questions we ask. That all makes sense, but remember the child told to do the right thing, the student to get the right answer or the business leader […]
It’s not just who you know, but who you know online, that matters. MANAGER AND LEADERS have seen their job descriptions and annual reviews include the phrase “The ability to influence others”. Developing trusting relationships combined with good communication skills and a healthy amount of emotional intelligence has helped managers and leaders sway opinion, gain […]