A hidden barrier to a healthy company culture. WHAT POPULAR business tool is referred to in these studies? “… brain drain that diminishes learning, logical reasoning, problem solving and creativity.” – Journal of the Association for Consumer Research “The mere presence of (this tool) inhibited the development of interpersonal closeness and trust.” – 2013, Journal […]
How can the past provide clues for the future? AFTER THE CIVIAL WAR the United States was flooded with immigrants looking for new opportunities and a better life. The infusion of cheap labor helped transform the landscape of business from family-owned shops to large manufacturing companies. The Industrial Age brought with it new trends and […]
Clarify Who Makes the Decision LEADERS ARE OFTEN conflicted. On one hand they want to engage their people in discussions in order to gain good ideas and buy-in, and on the other leaders want to make the final decision because they have a clear idea how something should be done. What leaders really need to […]
What works for one company may not for another. WE ALL KNOW too well that one style of leadership is not appropriate for all employees nor for all situations. Paul Hersey writes a lot about this in his book, The Situational Leader. Customers are the same way. Each has their own needs and desires and […]
Stand out with great service during COVID THE COVID-19 pandemic is wreaking havoc on customer service. And those that can keep their customers happy will be more noticeable than those that don’t. Recently I had these 4 experiences: Delta announced a 9 hour wait time to talk to an agent. Shirts I ordered back in […]
Our country was founded on creativity “ACCESS TO TALENTED and creative people is to modern business what access to coal and iron ore was to steel-making”, according to author and thought-leader, Richard Florida. A common response we hear is that creativity is limited to a small group of people with particular talents. The misperception is […]
A happy brain outperforms a negative brain THE MAJORITY of the information we are fed every day is not positive. The news is about murder, corruption, natural disasters and diseases, like COVID-19. Quickly our brains start to think that’s the accurate ratio of negative to positive in the world. It’s not the reality that shapes […]
Healthy lifestyles are a part of business success. WITH THE SAME COMMITMENT you have to empower your employees to oversee their work, lead their employees and develop their teams, you should encourage them to be empowered as possible in how they deal with the current COVID-19 crisis. Rightfully so we should be responding with social […]
How to be free and get connected I GET IT. YOU WANT to be rid of the fear that holds you back. You somehow know that on the other side of all of this stress is freedom and connection; connection to yourself, your body, your highest and best, your true-blue friends and die-hard family members. […]
Redefine culture and make it a part of how you do business. MANY OF US TOSS around the word “culture” like we do our business cards at a networking event. We know it’s important. Yet, we don’t know how to define it, nor how to create it. We also see culture as something different from […]