How Personal Growth Coincides with an Evolving Partnership The Book, All I Really Need to Know I Learned in Kindergarten, just published its 25th-year anniversary edition. The genius of that book was the way it provided simple solutions to our complicated adult lives by highlighting lessons learned from the perspective of a 5-year-old experiencing kindergarten. […]
How to Tap Into the Whole Person OUR BIGGEST CHALLENGE today is not health care, poverty, political divisiveness or even climate change: our biggest challenge is within ourselves, getting out of our own way, finding and trusting our authentic intuitive voice. For all challenges and growth start within each of us, individually. I realize that’s […]
Get a More Complete Picture of Your Company’s Culture EVERYONE KNOWS a company’s culture is vital to its success, but few know how to measure it. The annual employee performance review, retention rate, Glassdoor posts, engagement surveys, and cultural health assessments help, but these tools provide only a glimpse into the culture. It’s hard to […]
How the pandemic is changing how we teach values. IS IT POSSIBLE that one of the unintended, positive consequences of the COVID 19 pandemic is that the teaching of values will move away from schools and back to the family unit? Since the 1960’s when it became more common for both parents to work away […]
A hidden barrier to a healthy company culture. WHAT POPULAR business tool is referred to in these studies? “… brain drain that diminishes learning, logical reasoning, problem solving and creativity.” – Journal of the Association for Consumer Research “The mere presence of (this tool) inhibited the development of interpersonal closeness and trust.” – 2013, Journal […]
How can the past provide clues for the future? AFTER THE CIVIAL WAR the United States was flooded with immigrants looking for new opportunities and a better life. The infusion of cheap labor helped transform the landscape of business from family-owned shops to large manufacturing companies. The Industrial Age brought with it new trends and […]
Clarify Who Makes the Decision LEADERS ARE OFTEN conflicted. On one hand they want to engage their people in discussions in order to gain good ideas and buy-in, and on the other leaders want to make the final decision because they have a clear idea how something should be done. What leaders really need to […]
What works for one company may not for another. WE ALL KNOW too well that one style of leadership is not appropriate for all employees nor for all situations. Paul Hersey writes a lot about this in his book, The Situational Leader. Customers are the same way. Each has their own needs and desires and […]
Stand out with great service during COVID THE COVID-19 pandemic is wreaking havoc on customer service. And those that can keep their customers happy will be more noticeable than those that don’t. Recently I had these 4 experiences: Delta announced a 9 hour wait time to talk to an agent. Shirts I ordered back in […]
Our country was founded on creativity “ACCESS TO TALENTED and creative people is to modern business what access to coal and iron ore was to steel-making”, according to author and thought-leader, Richard Florida. A common response we hear is that creativity is limited to a small group of people with particular talents. The misperception is […]