Negativity happens. But as a manager or team leader, it’s essential to address it among team members promptly and effectively. Otherwise, negativity can fester and have severe consequences on both the individual and the team.
Negativity can manifest in various ways, from negative attitudes and complaints to malicious gossip and beyond. It can be contagious and spread quickly, impacting the overall morale and productivity of a team. When left unaddressed, negativity can cause resentment and conflict within the team, leading to a toxic work environment.
That’s all bad enough, but the damaging impacts of negativity don’t stop there. When team members are constantly negative, it can be draining and demoralizing for their colleagues. It can also lead to high turnover rates, as team members who are unhappy or feel unsupported are more likely to leave a company.
In addition to the destructive impacts on team dynamics and morale, failing to address negativity can have financial consequences, as well. A toxic work environment can lead to decreased productivity, which often then impacts the bottom line. Negative team members may also be less engaged and motivated, leading to a lower quality of work.
Hopefully by now, you’re realizing just how important it is to address negativity swiftly and effectively. But how? Here are a few strategies:
1. Start with Yourself
If a team member is acting negatively toward you, consider first whether your behavior might be the cause. While it may not have been your intention, did you do something that might have triggered this person to act in such a way? If so, change your behavior and then address it with the other person.
2. Set Clear Expectations
Make it clear to team members that negativity is not tolerated in the workplace. This can help to prevent poor attitudes and unkind gossip from becoming a habit or ingrained part of the team culture.
3. Encourage Open Communication
Urge team members to constructively voice their concerns and frustrations. This can help to identify the root cause of the negativity and find ways to address it.
4. Identify and Address the Source of Negativity
Is there a specific issue or event causing negativity within the team? For example, were some team members publicly given bonuses while others weren’t? Understanding this doesn’t mean you have to change anything; it just might mean you need to provide context to prevent hurt feelings (e.g. “These folks received bonuses because they were the top performers for this quarter. Others will have the opportunity to earn bonuses next quarter.”). Identifying and addressing the source can help to resolve it.
5. Provide Support and Resources
If team members are struggling with personal issues or challenges contributing to their negativity, provide them with the support and resources they need to cope. This might include access to counseling services or time off to deal with personal matters.
6. Model Positive Behavior
As a leader, it’s important to model positive behavior and be a role model for your team. This includes having positive, respectful and constructive interactions with team members.
7. Address Negativity Head-On and Quickly
No one likes conflict or giving harsh feedback. But if you enable negativity to continue by avoiding or allowing it to persist, not only does this destroy trust in the team but it also damages your credibility as a leader.
You can create a positive and productive team environment by addressing negativity promptly and effectively. This should lead to higher morale, increased productivity and a more inviting work culture. The cost of failing to address negativity can be high, so be proactive in addressing it before it becomes a bigger issue.
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