How Culture Becomes the Best Customer Service Strategy—My Conversation with Jamie Henriod

By Dean Newlund. I’ve been looking forward to this conversation for over two years. On a recent episode of the Leadovation podcast, I finally sat down with my friend and former Zappos executive, Jamie Henriod. We’ve collaborated in the nonprofit world and had countless off-the-record talks about culture and leadership. But this one, focused on the intersection […]

AI as a Truth Serum

Photo of AI expert Greg Shove

By Dean Newlund. How Leaders Can Harness Artificial Intelligence Without Losing Their Humanity We’re in the midst of an AI gold rush. Across boardrooms and C-suites, leaders are urgently asking: What should we do with AI? But amid the excitement, most organizations are missing a critical point—AI doesn’t fix dysfunction; it exposes it. In this […]

Midlife, Meaning, and the Rise of the Modern Elder

Photo of Chip Conley

By Dean Newlund. On a recent episode of the Leadovation Podcast, I had the privilege of sitting down with Chip Conley, a man who has not only transformed industries but is now redefining what it means to grow older with purpose. Chip’s story, and the creation of the Modern Elder Academy (MEA), isn’t just inspiring—it’s a […]

Navigating Talent Shortages in Healthcare: Can Technology Be the Hero We Need?

Can technology really save us from the looming talent crisis in healthcare? Discover groundbreaking strategies that not only recruit but retain indispensable healthcare heroes, challenging the status quo of burnout and dissatisfaction in the field.

In an era where healthcare demands are skyrocketing, the industry faces a critical challenge: a severe shortage of skilled professionals. The question on everyone’s mind is whether technology can be the silver bullet to solve this crisis. Let’s dive into the current landscape and explore innovative strategies that not only attract but also retain our […]

Leveraging Technology: Tools and Platforms for Facilitating Collaboration in Modern Organizations

In an age where digital transformation is not just an option but a necessity, the way we collaborate within organizations is being redefined by groundbreaking technologies. The fusion of innovative tools and platforms is not merely enhancing the efficiency of operations; it’s reshaping the fabric of workplace collaboration, making it more dynamic, inclusive, and boundless […]