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Microsoft Corporation


Microsoft builds leadership skills for department heads.


15010 NE 36th Street, Microsoft Campus, Redmond, WA 98052


Challenges / Opportunities

Microsoft’s software engineers struggled with communicating expectations, running effective meetings and telling versus coaching employees through performance issues. Several teams understood that productivity and innovation were tied directly to behavioral skills.

Recommendations & Implementations

Heads of departments and team leaders hired Mission Facilitators International to develop and teach the following training programs:

  • Coaching Skills for Leaders,
  • Effective Meeting Management and MFI Social Agility (communication)


Post survey results showed an average 97% approval rate, or “excellent”.

“The facilitator from MFI was a dynamic presenter and excellent group facilitator. He had the uncanny ability to to work with even the most difficult personalities. He was thought provoking in his questions and views.”

– Microsoft leader

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