“Our involvement with MFI transformed our culture which lead to better service and sales.”
– Ed Johnson, President and CEO of Geiger Cribbins
Overview
Promotional products company goes to Hollywood to develop their mission statement and improve customer service.
Industry:
Advertising, Promotional
Location:
2003 Western Ave., Seattle, WA
Challenges / Opportunities
A large promotional products company struggled with how to build teams spread across three different regions while facing strong pressure to grow market share in a very competitive industry. The President of the company realized that a culture of teamwork would translate into exceptional customer service.
Recommendations & Implementations
The President of the company hired Mission Facilitators International to develop a unique team-building process, which included:
Results
“Our involvement with MFI transformed our culture which lead to better service and sales.”
– Ed Johnson, President and CEO of Geiger Cribbins
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