Susan has been coaching/training executives and leaders for over 27 years. She was one of the first 20 coaches in the world to be awarded the Master Certified Coach credential from the International Coach Federation.  She develops leadership and coaching competencies with leaders, in a thought-provoking process that produces sustainable, high-impact results.  Susan calls on her extensive background in sales and sales management, having worked in broadcasting and advertising as a sales executive and regional sales manager. As a Master Certified Coach and CEO, Susan works with executives, managers, and business owners, to develop their leadership competencies in a thought-provoking process that supports them in achieving their organizational and personal goals. Change is not usually comfortable, and having an objective partner who listens, provides new insight, and moves the client forward. She speaks with individuals and teams all over the world as we coach by telephone, as well as in-person Many coaches, work exclusively on a linear level, and the results may not be long-lasting. Susan shifts people’s perspective by challenging their assumptions, which provides high impact results on multiple levels.

Susan is also an adjunct professor at Nova Southeast University, the University of Miami, and the University of Texas/Dallas, where she teaches Coaching Skills for Leaders and Emotional Intelligence in the workplace- with a coach approach. Some clients include AT&T, Exxon Mobile, Levi’s, Hewlett Packard, Florida Hospital, Army Corp of Engineers, and Merck.

In this episode, Dean Newlund and Susan Klein discuss:

• Coaching brings in techniques and methods that aren’t as easily learnable.
• Coaches need lots of practice and preparation to become great intuitive listeners.
• How to sense that you have lost your clients attention.
• Knowing that the coach’s truth may be different than the client’s truth.
• Do people fear being intuitive?
• Gratitude happens in the present. We can only be grateful in the moment and that moment ties us to the ability to be in the present.

Key Takeaways:

• When do coaches tune into their intuition? For an experienced coach, it happens with hello. Listening and sensing in a physical sense who the person is and who they are being.
• Always set an intention to be fully present for your client.
• Some people just need a safe space and someone listening without judgment so they can think their ideas through out loud.
• Device withdrawal;  take time to disconnect and be present.
• People want and need a personal connection. They need to be heard and understood, through an empathetic connection.

“People value a time in their day where they can just be who they are and be present.” —  Susan Klein

See Dean’s TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I

Connect with Susan Klein:  

Website: MFILeadership.com
SucessTechnologiesinc.com
Twitter: @CoachKlein
LinkedIn: Susan Klein
Email: SusanKlein@mfileadership.com

Connect with Dean:

YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkw
Website:https://www.mfileadership.com/
The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/
LinkedIn:https://www.linkedin.com/in/deannewlund/
Twitter:https://twitter.com/deannewlund
Facebook: https://www.facebook.com/MissionFacilitators/
Email: dean.newlund@mfileadership.com
Phone: 1-800-926-7370

Show notes by Podcastologist: Kristen Braun

Audio production by Turnkey Podcast Productions. You’re the expert. Your podcast will prove it.