Richard White: Optimizing Impact through Zoom

Mission Facilitators International
Jul 5, 2022
12:00 am
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Richard White is founder and CEO of Fathom.video, a free app that records, transcribes & highlights your calls so you can focus on the conversation instead of taking notes. 

Fathom was a part of the Y-Combinator W21 batch, is one of only 50 Zoom App Launch Partners, and is one of a small handful of companies Zoom has invested in directly via their Zoom Apps Fund.

Prior to Fathom, Richard founded UserVoice, one of the leading platforms that technology companies, from startups to the Fortune 500, use for managing customer feedback and making strategic product decisions. UserVoice was notable for being the company that originally invented the Feedback tabs shown on the side of millions of websites around the world today.


In this episode, Dean Newlund and Richard White discuss:

  • The difference with remote office culture 
  • Sharing information asynchronously 
  • How virtual meetings can be better 
  • Solving the problem by taking notes 


Key Takeaways:

  • People think that office culture can be translated easily into remote office culture, but the truth is that they are two different animals. What will work for one will not work as well on the other. 
  • Find asynchronous ways to share information. Meetings are generally more taxing than reading an email at your own pace. Asynchronous is a lot more efficient and easier. 
  • Technology will soon catch up and virtual meetings will get better than in-person meetings. Still, even now, there are a lot of advantages to virtual meetings – for example, the time saved from not having to commute and the energy saved from not having to leave for work. 
  • Taking notes sometimes causes you to miss out on something else that’s interesting that you’d like to take notes on. You can record the whole meeting, but you’d have to sift through hours of footage after. Marking/timestamping parts in the meeting you’d like to get back to will help you to be more present in the meeting while at the same time, going back to those interesting stuff when the meeting is done. 

“When the video is on, it’s more mentally taxing because everyone’s worrying about how they look. Turn off video – give people permission to not pay attention.” —  Richard White


See Dean’s TedTalk “Why Business Needs Intuition” here: https://www.youtube.com/watch?v=EEq9IYvgV7I

Connect with Richard White:  
Website: https://fathom.video/

LinkedIn: https://www.linkedin.com/in/rrwhite/ | https://www.linkedin.com/company/fathom-video/

Connect with Dean:
YouTube: https://www.youtube.com/channel/UCgqRK8GC8jBIFYPmECUCMkw

Website: https://www.mfileadership.com/

The Mission Statement E-Newsletter: https://www.mfileadership.com/blog/

LinkedIn: https://www.linkedin.com/in/deannewlund/

Twitter: https://twitter.com/deannewlund

Facebook: https://www.facebook.com/MissionFacilitators/

Email: dean.newlund@mfileadership.com

Phone: 1-800-926-7370


Show notes by Podcastologist: Justine Talla

Audio production by Turnkey Podcast Productions. You’re the expert. Your podcast will prove it.